Welcome

Hi! You've reached Modal Global / Just Perfect Transportation's online help center. We handle TSA-cleared air-cargo and pharma cold-chain transport in and around JFK Airport.

What this site is for

You're probably here because you want to:

• Send us a transport request — pickup, delivery, or recovery
• Find out what happened to a request you already sent
• Understand how we work before you set up a regular relationship

The pages on the left answer the most common questions. If you don't find what you need, contact us directly — we always pick up.

The fastest ways to reach us

• Email shipments@modalglobalusa.com
• Online form /request — easy if you'd rather fill out fields than write an email
• Phone for urgent / time-critical matters — see Who to contact

How requests get handled

When you send us a transport request, here's what happens behind the scenes:

1. Our system reads your email or form submission and pulls out the key details (pickup, delivery, time, cargo, special handling).
2. A real person at Modal — typically Troy in dispatch — reviews it, confirms the details, and books the order in our dispatch system (OnTime360).
3. You get a confirmation email with an order number.

For most requests this all happens within an hour or two during business hours. After-hours and time-critical requests are handled differently — see How long until I get confirmation.

Common questions, in one click

• How do I send a request?
• I've worked with you before — can I skip retyping?
• I sent a request but haven't heard back
• I made a mistake in my request

Welcome aboard.