How to send us a request by email

Email works just fine. There's no "right format" — just write what you'd normally write. Our system reads your message and pulls out the details automatically. A few small habits make it more reliable.

The email address

Send to shipments@modalglobalusa.com. That's our main intake address; everything that lands there ends up in front of dispatch.

What to include

The more of these you mention, the smoother the pickup. Don't worry about the order — write naturally.

Pickup:

• Address, including suite or dock number
• Contact name + phone
• Earliest and latest pickup time

Delivery:

• Address (or airport / terminal / counter)
• Contact name + phone
• When it needs to arrive

The cargo:

• How many pieces and rough total weight
• Dimensions if it's bulky or oversize
• Temperature requirements (ambient / 2–8°C / frozen / dry-ice)
• Special handling: TSA-screened, pharma, hazmat, fragile, time-critical

Reference numbers:

• Air Waybill (AWB)
• Bill of Lading (BOL)
• Purchase Order (PO)
• Whatever number you'd want printed on the paperwork

Helpful but not required

• Subject line with key info ("Pickup — JFK to Newark — 2pm tomorrow") helps us spot it quickly even at a glance
• Attachments — AWBs, packing lists, IAC statements, photos of the cargo. We read PDFs, Word documents, Excel sheets, and even scanned images.
• A reply to a previous thread is fine; we read the whole thread including your earlier messages

What you don't need to do

• Use a template
• Fill out a form
• CC anyone specific
• Match any particular wording

Just write the request the same way you'd write it to a dispatcher you've worked with for years.

What happens next

See What happens after you submit.

Don't see the format you want?

Use the online form instead — same destination, just structured fields.