Help Center
Short, plain-English guides about how Modal handles your transport requests. Pick a topic below or use the navigation on the left.
For Vendors
Welcome
What this is and how it helps you
How to send us a request by email
Just email us — but a few tips help us pick it up faster
How to use the online form
Step-by-step walk-through of the public request form
Existing vendor? Use your access code
Skip retyping the same details every time
What happens after you submit
Where your request goes and how it becomes a real order
How long until I get confirmation?
Realistic timing expectations
I made a mistake in my request
What to do if you sent the wrong details
I didn't get a confirmation email
What it means and what to do next
View your past orders (vendor portal)
Sign in with your access code to see the last 50 requests and their status
What we do with your data
Plain-English privacy summary
Who to contact
When something's urgent or you're stuck
For Modal Staff
Need to submit a request right now?
Email shipments@modalglobalusa.com or use our online request form.